Terms of
Service

Terms of Service

Effective Date: 5 October 2025
Last Updated: 5 October 2025

1. Acceptance of Terms

By accessing or using the Reach Rehabilitation Services website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

Reach Rehabilitation Services provides:

• Kinesiology Services

3. Healthcare Disclaimer

Not Medical Advice:Information on this website is for educational purposes only and does not constitute medical advice. Always consult with qualified healthcare professionals for medical decisions.

Emergency Services:This website and our services are not intended for medical emergencies. In case of emergency, call 911 or go to your nearest emergency room.

Treatment Outcomes:Individual results may vary. We cannot guarantee specific treatment outcomes or recovery timelines.

4. User Responsibilities

Accurate Information:You agree to provide accurate, complete, and current information when using our services or website forms.

Appointment Attendance:

• Arrive on time for scheduled appointments
• Provide 24-hour notice for cancellations when possible
• Follow treatment plans and recommendations as discussed

Prohibited Uses:You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Submit false or misleading information

5. Appointment and Booking Terms

Booking Policy:

• Appointments are confirmed upon receiving confirmation from our staff
• Online booking requests are subject to availability confirmation
• We reserve the right to reschedule appointments due to emergencies or staff availability

Cancellation Policy:

• 24-hour notice preferred for cancellations
• Repeated no-shows may result in service termination
• Emergency cancellations will be accommodated when possible

Payment Terms:

• Payment is due at time of service unless direct billing arrangements are in place
• ICBC and insurance billing subject to approval and coverage limits
• Outstanding balances may result in service suspension

6. Intellectual Property

Our Content:All website content, including text, images, logos, and materials, is owned by Reach Rehabilitation Services and protected by copyright and trademark laws.

Limited License:You may view and print content for personal, non-commercial use only. You may not reproduce, distribute, or create derivative works without written permission.

7. Privacy and Confidentiality

Your use of our services is subject to our Privacy Policy, which is incorporated into these Terms of Service by reference.

8. Limitation of Liability

Service Limitations:Our liability is limited to the greatest extent permitted by law. We are not liable for:

• Indirect, incidental, or consequential damages
• Treatment outcomes or results
• Third-party actions or omissions
• Website downtime or technical issues

Maximum Liability:Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Reach Rehabilitation Services from any claims, damages, or expenses arising from your violation of these terms or misuse of our services.

10. Professional Standards

Our services are provided in accordance with:

• Standards set by the British Columbia Association of Kinesiologists
• Canadian Association of Occupational Therapists guidelines
• ICBC treatment standards and requirements
• Applicable provincial and federal healthcare regulations

11. Termination

By You:You may discontinue using our services at any time by providing written notice.

By Us:We reserve the right to terminate services for:

• Violation of these terms
• Non-payment of fees
• Inappropriate behavior toward staff
• Failure to follow treatment protocols

12. Governing Law

These Terms of Service are governed by the laws of British Columbia and Canada. Any disputes will be resolved in the courts of British Columbia.

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the modified terms.