1. Introduction
Reach Rehabilitation Services ("we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and applicable healthcare privacy regulations.
2. Information We Collect
Personal Health Information:
- Medical history and current health conditions
- Injury details and treatment history
- Functional assessment results
- Treatment plans and progress notes
- Physician referrals and recommendations
- Insurance and billing information (including ICBC claim details)
Contact and Demographic Information:
- Name, address, phone number, email address
- Date of birth and emergency contact information
- Employment information (when relevant to treatment)
- Insurance provider details and policy numbers
Website Information:
- IP address and browser information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
- Form submissions and appointment requests
3. How We Use Your Information
We use your personal information for the following purposes:
Treatment and Care:
- Providing rehabilitation services and treatments
- Developing and implementing treatment plans
- Coordinating care with other healthcare providers
- Monitoring treatment progress and outcomes
Administrative Purposes:
- Scheduling appointments and managing your care
- Processing insurance claims and billing
- Maintaining health records as required by law
- Quality assurance and improvement activities
Communication:
- Appointment reminders and scheduling
- Treatment updates and care coordination
- Emergency contact if necessary
- Service-related announcements
Legal and Regulatory:
- Complying with healthcare regulations and standards
- Fulfilling insurance and ICBC reporting requirements
- Maintaining records as required by professional colleges
4. Information Disclosure
We may disclose your personal information in the following circumstances:
With Your Consent:
- To family members or caregivers you've designated
- To other healthcare providers involved in your care
- For insurance claims and benefit coordination
Without Consent (as permitted by law):
- To prevent serious harm to you or others
- To comply with court orders or legal proceedings
- To report to regulatory bodies or professional colleges
- For public health purposes as required by law
Service Providers:
- ICBC and other insurance providers for claim processing
- IT service providers (with appropriate safeguards)
- Professional services (legal, accounting) under confidentiality agreements
5. Data Security and Retention
Security Measures:
- Physical security of premises and filing systems
- Electronic security including encryption and secure servers
- Access controls limiting staff access to necessary information
- Regular security training for all staff members
Retention Periods:
- Clinical records: Retained for minimum 7 years as required by professional standards
- Insurance records: Retained as required by insurance provider guidelines
- Website data: Retained only as long as necessary for stated purposes
6. Your Privacy Rights
You have the right to:
- Access your personal information in our custody or control
- Request corrections to inaccurate or incomplete information
- Withdraw consent (subject to legal and contractual restrictions)
- File a complaint with the Privacy Commissioner if you believe your privacy rights have been violated
To Exercise Your Rights:Contact our Privacy Officer at:
7. Cookies and Website Analytics
Our website uses cookies to:
- Remember your preferences and login information
- Analyze website usage through Google Analytics
- Improve website functionality and user experience
You can disable cookies through your browser settings, though some website features may not function properly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website and during your next visit. The "Last Updated" date at the top indicates when changes were last made.
